Frequently asked questions

What are your product conditions?


Case Fresh: The product will be removed directly from the shipping order sent by the manufacturer with no seen flaws.

Minimal Shelf Wear: The product has very minimal shelf wear including but not limited to scuffing, mild cornering. The product would be the same condition as usually found on a brick and mortar store shelf. Factory Packaging Cosmetic Flaws are possible.

Damaged: The product has some form of damage either from cornering, severe scuffing or veining and would be suggested to be an open display product.
All orders are pulled in a sterile and clean ventilated warehouse and all employees pull from a detailed guide to ensure the perfect nature of our products.




What are the payment options?


We accept all major credit cards and paypal as an option to purchase anything from our store.




What is your return policy?


In the event of a return being required the item(s) must be returned in the exact same condition as sold and where possible packed in the same shipping box as delivered to avoid any damage in transit within 14 days of delivery. The cost of return shipping will be at the buyers expense and the buyer should ensure item(s) are packed safely for return as the buyer will be responsible for item(s) until safely delivered back for inspection. Use a tracked or signed for service only.

We cannot accept liability for goods that get lost or damaged in transit back to us and would recommend the buyer using a tracked delivery service to return item(s). For item(s) returned in the exact same condition as sold, a sale price refund will be issued less our original shipping costs to the buyer.

Orders received that have been damaged in shipping (evidence required) will be issued with a returns label and subject to replacement or refund based on product availability.




Why do you not ship international?


We have a US reseller agreement with Deflector DC Specialty Display Cases that allows us to only sell within the United States. If you live outside the United States please go directly to their webpage, here. We do offer a forwarding service for toys and collectables outside of our normal inventory. Get the latest here.




What is your pre order policy?


Pre Order Policy

  • A pre order is an item not yet released, therefore not guaranteed, that will have a estimated release date you can purchase now to secure the product as soon as it releases. The release date is subject to change for reasons such as manufacturing delays, shipping delays, customs hold ups, etc.. .
  • Full payment is required at the time of your pre-order purchase.
  • If your order contains pre-order and in-stock items, any in-stock items will be held until your pre-order items arrive. If you wish to have your in-stock items ship immediately, we recommend you place separate orders for pre-order and in-stock items.
  • Generally, we are able to fill all our submitted pre-orders, but there are rare occasions the manufacturer/distributor are not able to fulfill orders, in those cases, we may receive partial or no part of our order. If we are unable to fulfill your pre-order purchase, you will receive a full refund on your pre-order.
  • Discount codes are not valid on pre-order items unless noted.
  • If you wish to cancel your pre-order, you may do so at any time prior to shipment. Cancellations made 24 hours after your purchase will be subjected to a 5% cancellation fee (no exceptions/exclusions). To cancel a pre-order contact us via email at sales@thetoybunker.com with your order #. We will issue a refund, minus any cancellation fees to your original payment method within 1-2 business days from the time of your cancellation request (please allow 3-5 business days from the date refund is issued for funds to show in your account).




Who are you?


We are a family of collectors that have been collecting various brands of action figures for over 18 years and after being offered the chance to be the US reseller for Deflector DC Specialty Cases we have decided to open a full online store. Now, not only can we chase our passion in collecting action figures, but we can now offer our clients in the US a tested and trusted protective case, all the latest action figure releases at retail prices plus multiple out of production items at fair market prices..




Do you have a social site?


Yes we have multiple social sites all linked. You can find links at the bottom of the page or listed below.

Instagram

Facebook

Twitter

YouTube




Will you have all the available Deflector Cases?


Easy answer is Yes.. in time. We have all the Deflector DC Specialty Display Cases manufactured and shipped directly to us and as with anything that has to be made it takes a little time. We have multiple orders in production and as those order arrive we will continue to expand our current and new stock.




How do I get in contact with you?


We have several options to stay in touch. The first is the Let's Chat button in the bottom right hand corner that is real time assistance during our business hours. You can also submit questions, inquiries or just send a hello message to us on our contact page.




Why become a member?


As a member you get access to a central location showing all your past orders, current orders, wishlist items, and quick check out options. You also get access to our rewards program that grants you Bunker Bucks for anything you spend.

As a member you also get access to contests we are currently running and plan to run in the future.

Members of The Toy Bunker will also receive special sales coupons that can be used during those special season when shopping is so important.




Do you have a brick & mortar storefront?


Yes we have a small retail display located at our store you can come in and shop locally. We also have several game tables you may use for gaming. We have planned expansions so check back often.

500 26th Street Suite 206 Opelika AL 36801

Saturday 11-4 Mon 10-3 Tues 10-3




Do you have local pickup?


Yes we allow orders placed online to be picked up locally at our warehouse after you receive your email saying your order is ready. All the information to pick up your order will be in your email.




I have a action figure collection you interested?


If you have a collection or even a small assortment of action figures you are interested in selling.. we might be interested. Reach out to us and lets work something out!




Do you ship for free?


South Eastern clients get free shipping at $79.00 spent
Midwest & North Eastern get free shipping at $89.00 spent
West Coast get free shipping at $119.00 spent




What is AfterPay?


Shop now. Pay over 6 weeks. Never pay interest. Signing up is simple. No long applications or complicated terms & conditions. Have your email, phone number, address, DOB, and debit/credit card handy—that’s it. Get what you need right now. Make your first payment today and the rest over 6 weeks. It really is that simple. Manage with smart limits. Check your available spend and stay within budget. And spend wisely with limits that gradually increase with on-time payments. We’ve got your back. We’ll send reminders, so you never miss a payment. And if you do, we pause your account until you’re back on track. There are no fees when you pay on time. And late fees are capped at 25% of the purchase price.